Give your IT team
their day back.
An AI agent that handles the repetitive half of your IT helpdesk — with identity verification, structured approval chains, and a full change audit trail built in.
Why IT teams burn out on work that shouldn't need them
Your IT team is a helpdesk, not an IT team
Password resets, VPN access, software installs, onboarding checklists. Skilled engineers spending their day on requests that have the same answer every time.
Access requests have no standard path
Who approves what? How long should it take? Where's the record? Every org has a different answer and usually it's 'send a Slack to whoever owns it and hope they respond.'
Incidents arrive as noise, not signal
A P1 comes in as a plain Slack message, or a ticket with no reproduction steps, or an alert that nobody triaged. Before your engineers can fix anything, they have to figure out what they're fixing.
Onboarding is a manual checklist nobody owns
New hire starts Monday. By Wednesday they still can't access three systems. Provisioning tasks fall through because there's no single agent responsible for completing them.
From request to resolution — or a defined approval path
Request classified on arrival
Every incoming request — via Slack, Teams, email, or your ITSM portal — is classified by type before anything else. Password reset, access request, incident report, change request. Classification drives the entire downstream path.
Identity and permissions verified
Before taking any action, the agent verifies the requester's identity against your directory and checks whether the request is within their role's permitted scope. A junior analyst requesting admin access triggers a different path than the same request from an IT manager.
Auto-fulfilled or routed for approval
Low-risk, pre-approved request types are handled immediately — password resets, standard software from your approved catalogue, routine access renewal. Anything outside that scope goes through a defined approval chain, not an ad-hoc Slack thread.
Every action logged as a change record
Access granted, software installed, ticket closed, escalation triggered — every action produces a structured change record. Queryable, immutable, and available for your next audit without anyone compiling a spreadsheet.
What the agent handles
Password & credential reset
Self-service or agent-triggered resets via Azure AD, Okta, or LDAP. Identity verified before any reset is executed.
Access request management
Structured request → approval → provisioning flow. Approver notified via Slack or Teams. Access granted only after approval chain completes.
Software provisioning
Installs from your approved catalogue. Unlisted software triggers an approval request rather than a silent denial.
Incident triage
Incoming incidents classified by severity, component, and affected users. P1s escalated immediately with a structured brief — not a forwarded Slack message.
Onboarding automation
New hire triggers a provisioning workflow: accounts created, groups joined, equipment requested, manager notified — in sequence, with confirmation at each step.
Change request routing
Change requests categorised by risk level. Standard changes auto-approved. Non-standard changes routed to CAB or change owner with supporting context.
SLA monitoring
Open tickets tracked against SLA thresholds. Breaches flagged before they happen, not after. Escalations triggered automatically at configurable warning points.
Knowledge base deflection
Before opening a ticket, the agent searches your KB for a matching resolution. Deflected queries are logged so you know what your documentation is actually covering.
Works inside your existing ITSM stack
The agent doesn't replace ServiceNow or Jira — it works through them. Tickets created, approvals recorded, and access logs written back to the systems your team and your auditors already use.
View all integrations →
ServiceNow
Jira
Slack
MS Teams
Azure AD
Okta
AWS
ConfluenceBuilt for environments where access decisions need a paper trail
Every action is a change record
Access granted, password reset, software installed — every agent action produces a structured change record with actor, timestamp, resource, and approval chain. Your next audit starts with a query, not a manual reconstruction.
The agent cannot approve its own requests
Access grants require a human approval unless the request type is pre-approved at configuration time. The agent proposes — it does not decide — on anything outside its explicitly defined autonomous scope.
Runs in your environment
The agent runs on-premise or in your private cloud. Your directory, your ITSM data, and your change log never leave your environment. For regulated industries, this is a requirement — we treat it as a default.
Show us your most repetitive IT ticket
Bring the request type that eats most of your team's time. We'll set it up live — connected to your identity provider and ITSM — and show you the approval chain and change record it produces.