Deployments that passed
compliance review on the first attempt.
How enterprise and regulated industry teams deploy Orchestrik — the environments, the results, and the compliance outcomes.
74%
Average ticket auto-resolution rate across IT Service Desk deployments
< 30s
Typical first response time in Customer Support deployments
3 weeks
Median time from PoC sign-off to production
100%
Enterprise deployments passing first compliance audit post go-live
Regional NBFC
A non-banking financial company with 1,200 employees deployed the IT Service Desk Agent to handle access provisioning, password resets, and hardware requests. The infosec team required on-premise deployment with full audit trail — every access grant needed to be traceable to an approval decision. Three weeks from PoC sign-off to production.
“The infosec requirement wasn't negotiable. Every access grant needed an audit record we could produce in a regulatory inspection. Orchestrik was the only platform we evaluated that could answer that question before the PoC.”
VP Information Security
Results
SaaS company (Series B)
A B2B SaaS company with a 4-person support team was handling 800+ tickets per week during a post-funding growth phase. Deployed the Customer Support Agent on managed SaaS with Zendesk and Intercom connectors. The agent handles classification, knowledge base lookup, and first response — escalating to human agents when confidence is below threshold.
“We couldn't hire fast enough to keep up. The agent handles the repetitive 70% and our human team focuses on the complex 30% where they actually add value.”
Head of Customer Success
Results
Insurance group
A mid-size insurance group deployed two agent types across claims operations and policyholder support. The Operations Agent runs nightly reconciliation between the policy admin system, the claims system, and the finance ledger — flagging discrepancies and generating exception reports. The Customer Support Agent handles policyholder enquiries with full audit trail for regulatory purposes.
“Our regulator asks for evidence that every customer-facing interaction is documented. The audit trail export we can now produce in 10 minutes used to take a week of manual log review.”
Chief Operations Officer
Results
Enterprise IT services firm
An IT services firm managing cloud infrastructure for 12 enterprise clients deployed Orchestrik as a shared platform. The Cloud Administration Agent monitors AWS and Azure across all client environments, executes approved runbooks for common findings (unencrypted buckets, over-permissive IAM, missing tags), and routes complex findings to the client's approval chain before acting.
“We run this for 12 clients from a single deployment. Each client has hard isolation — their runbooks, their credentials, their audit log. It's the only platform we found that could actually do multi-tenant on-premise properly.”
Practice Lead, Cloud Operations
Results
Company names are anonymised at client request. Results are from production deployments. Metrics are measured over the first 90 days post go-live unless otherwise noted. Individual results will vary based on workflow complexity, connector configuration, and operator tuning.
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